Precarious working conditions and digital platform work

It’s been more than two years since the death of Ajay Shrestha, Nepalese digital platform food courier, at Marsa in a traffic accident. After his death, writing in these columns about digital platform food couriers I have discussed whether their work conditions could be more described as digital slave labour (TMIS: Platform work: digital slave labour? 7 August 2022).

They have now been joined by digital platform cab-drivers.

Towards the end of February, Y-plate drivers took part in a public demonstration to effectively emphasise that digital platform work does not pay adequately. Their clear message was that the income that they have left after taking into consideration expenses and commissions retained by the digital platform management is peanuts, not sufficient for living.

The problem of precarious working conditions of digital platform workers is not limited to Malta. In fact, the European Union is currently debating a directive on the working conditions of digital platform workers. The impact assessment on the proposed EU Directive published by the EU Commission three years ago had identified that a number of those working through digital platforms faced poor working conditions and in particular inadequate access to social protection.

From what has been publicly stated by local digital platform workers it is clear that they are continuously facing precarious working conditions. Precarious meaning uncertainty and consequently socially unsafe.

In the past months it was the turn of the food couriers. It is now the turn of the cab drivers to publicly explain their plight.

On food couriers we had learnt that the food courier platform operators, in addition to the delivery charges, they are also paid substantial commissions from the food outlets which they serve. Commissions which do not end up in the pockets of the food couriers but in the bank accounts of the digital platform operators!

Digital platform cab drivers have informed us that the rate charged to consumers does not reflect their substantial expenses, ranging from car insurance to social insurance. To which one must add the recent introduction of various Transport Malta conditions in order to renew their Y-plate licences.

Why should we keep tolerating this modern digital slave labour? Some form of basic social regulation of the sector is long overdue. These working men and women are providing us with a service through which we should ensure they should be earning a decent living.

Digital platform workers are falsely classified as self-employed persons. As a result of this misclassification of their employment status they tend to lose various social rights and protections. These include rights relative to working time, minimum wage (including the statutory bonus payable in June and December), paid annual leave, paid sick leave, parental leave and occupational health and safety protection.

The “attractive” low rates which digital platforms charge for their services are generally reflective of all this. In the 21^st century this is not acceptable. The way forward requires a regulatory intervention of the state to ensure that digital platform operators act decently and move away from precarious working conditions.

We owe it to the digital platform workers providing us with a service.

published in The Malta Independent on Sunday: 10 March 2024

Xogħol fuq pjattaforma diġitali: skjavitù modern?

Ilna ftit li bdejna nindunaw, bil-mod, li l-kundizzjonijiet tax-xogħol ta’ dawk assoċjati mal-pjattaforma diġitali lokali setgħu ma kienux adegwati.  Fi Frar li għadda, wieħed minnhom, Nepaliż ta’ 28 sena, kien involut f’inċident tat-traffiku fatali fil-Marsa waqt li kien għaddej fuq xogħolu, jqassam l-ikel.

Din mhiex xi ħaġa li tikkonċerna lilna biss, f’Malta.  Hi sitwazzjoni li hi ukoll taħt l-osservazzjoni tal-Unjoni Ewropeja li qed tikkunsidra l-introdużżjoni ta’ Direttiva, applikabbli fl-Unjoni kollha, “dwar it-titjib fil-kundizzjonijiet tax-xogħol fuq il-pjattaformi diġitali”.  

L-istudju dwar l-impatt ta’ din il-miżura, li ġie mfassal bħala dokument biex ikun ta’ għajnuna fid-deliberazzjonijiet meħtieġa, jemfasizza li uħud minn dawk li jaħdmu permezz tal-pjattaformi diġitali qed jiffaċċjaw kundizzjonijiet ħżiena ta’ xogħol u aċċess mhux adegwat għal ħarsien soċjali.  Uħud minnhom, jgħid l-istudju, huma b’mod żbaljat deskritti jew klassifikati bħala persuni li jaħdmu għal rashom. 

Bħala riżultat ta’ din id-deskrizzjoni ħażina dawn ġeneralment jitilfu ħafna mid-drittijiet jew protezzjoni li huma intitolati għaliha.   Dawn jikkonċernaw il-ħarsien dwar kemm jaħdmu siegħat, il-paga minima (inkluż il-bonus statutorju ta’ Ġunju u Diċembru), leave annwali bi ħlas, leave għall-mard, leave tal-ġenituri u ħarsien tas-saħħa u sigurtà fuq il-post tax-xogħol.

L-azzjoni industrijali tal-kurriera tal-ikel tal-Bolt il-ġimgħa l-oħra iffukat l-attenzjoni fuq il-qagħda ta’ dawk li jaħdmu permezz tal-pjattaforma diġitali. “Kważi ħadd ma jaf minn xiex ngħaddu biex inwasslu l-ikel malajr” kien ikkwotat jgħid wieħed mill-kurriera.

Hu fatt mhux daqstant magħruf li l-operaturi tal-pjattaforma diġitali konnessa mat-tqassim tal-ikel, minbarra li jiġbru l-ħlas dovut għat-tqassim jieħdu ukoll kummissjoni sostanzjali mingħand l-operaturi tal-istabilimenti tal-ikel li jservu. Xi kultant, jiena infurmat, li dawk il-kummissjonijiet jammontaw għal madwar it-30 fil-mija tal-valur tal-ikel li jkun qed jitqassam.  Ġibduli l-attenzjoni tiegħi li din il-kummissjoni kulltant tidher riflessa f’diskrepanza bejn il-prezzijiet li jidhru online u dawk li tista’ tara b’għajnejk fl-istabilimenti tal-ikel infushom!

Għandu jkun ċar li dawn il-flejjes mill-kummissjonijiet ma jispiċċawx għand il-kurriera li jkunu qed jiġru bil-muturi mat-toroq tagħna. Jispiċċaw fil-kont tal-bank tal-operaturi tal-pjattaforma diġitali!

Uħud mill-kurriera jitħallsu bir-rata miżera ta’ €2 għal kull vjaġġ bl-ikel, kultant inqas. L-iffurtunati fosthom kultant jitħallsu  €2.50 (jew ftit iktar) għal vjaġġ bl-ikel! Dan ifisser li jkun jeħtieġilhom li jaħdmu għal siegħat twal biex jistgħu kemm kemm jgħixu.  L-affarijiet huma bil-bosta agħar għal dawk meqjusa bħala  “indipendenti”, inkella b’mod falz deskritti bħala li jaħdmu għal rashom. Dawn jispiċċaw iridu jħallsu l-ispejjes li jkollhom huma ukoll. Jispiċċaw ħafna agħar!

Dan hu skjavitù tas-seklu wieħed u għoxrin. Skjavitù diġitali!

Wara l-azzjoni industrijali tal-ġimgħa l-oħra tal-kurriera tal-ikel tal-pjattaforma diġitali, uħud mill-istabilimenti tal-ikel kienu mħassba u fetħu ħalqhom għax dan effettwalhom il-but. Ħadd ma nduna li kienu b’xi mod imħassbin huma u jużaw dan is-servizz ta dawn il-kurriera imħaddma qieshom skjavi. Xejn ma iddejqu. Il-kuxjenza ma niggżithomx.

L-istabilimenti tal-ikel li jagħmlu użu mis-servizz tal-pjattaforma diġitali mhumiex direttament responsabbli għal kif din topera! Imma, l-fatt li jagħmlu użu minna jirrendihom kompliċi f’ din l-industrija ta’ skjavitù modern li qed tiżviluppa biex taqdi lilhom.

L-azzjoni industrijali tal-ġimgħa l-oħra fetħet għajnejn bosta, inkluż ta’ dawk li kienu qed jagħmluha tal-boloh, taparsi ma jafu b’xejn. Issa hu l-waqt għal azzjoni konkreta. Azzjoni li teħtieġ li anke l-konsumatur jieqaf milli jagħmel użu mis-servizzi ta’ dawk li qed jinkoraġixxu dan l-iskjavitù diġitali  modern.

ippubblikat fuq Illum : 7 t’Awwissu 2022

Platform work: digital slave labour?

The rumblings on the working conditions of those engaged in local digital platform work have been around for some time. Last February one of them, a 28-year-old Nepalese, was involved in a fatal traffic accident in Marsa when on a food delivery trip.

This is not just a local issue. The matter is also on the radar of the European Union which is considering the introduction of an EU wide Directive “on improving the working conditions in platform work”. 

An impact assessment drawn up as an EU Commission staff working document emphasises that some of those working through digital platforms face poor working conditions and inadequate access to social protection. A number of them, says the impact assessment, are falsely classified as self-employed. As a result of the misclassification of their employment status they tend to lose various rights and protections. These include rights relative to working time, minimum wage (including the statutory bonus payable in June and December), paid annual leave, paid sick leave, parental leave and occupational health and safety.

The industrial action by Bolt food couriers last week brought to light the plight of local platform workers. “Almost nobody knows what we must go through just so that they get their food quickly” one of the couriers was quoted as saying.

It is not so well known that the food courier platform operators, in addition to collecting the delivery charges, collect substantial commissions from the food outlets which they serve. At times, I am informed that this may be as high as 30 per cent of the value of the delivery food. It was pointed out to me that this commission charged is at times evident in a discrepancy between the prices quoted online and those displayed at the food outlets themselves!

It has to be underlined that these substantial commissions do not end up in the pockets of the food couriers but in the bank accounts of the platform operators!

Some of the couriers are paid at a miserly rate of €2 per delivery, at times even less. The lucky ones can get as much as €2.50 per delivery or slightly better! This signifies that they must work very long hours to try and earn a very basic income on which to exist. To make matters worse, in those cases where the couriers are “independent” or “falsely” classified as self-employed they end up paying their own expenses. As a consequence, they end up much worse off!

This is twenty first century slave labour. It is in fact digital slave labour!

After the industrial action last week, some catering establishments have voiced their concerns as the action taken by the food courier platform workers has at the end of the day impacted their bottom line too. I do not recall hearing their concern on utilising digital slave labour: they did so without qualms. They had no second thoughts or pangs of conscience.

The catering establishments are not directly responsible for the manner in which digital platform work operates. However, the fact that they make use of it renders them complicit in the slave labour industry being developed to satisfy their bottom lines. They make it possible.

Last week’s industrial action was an eye opener for all, including those who feigned ignorance as to what was going on. Now is the time for all round action. This must also include action on the part of consumers who should not use the services of those who keep encouraging and making use of digital slave labour.

published on The Malta Independent on Sunday : 7 August 2022