This is the text of a complaint sent to Arriva customer care earlier today and copied to the Office of the Prime Minister
To: Arriva Customer Services <email@example.com>,
Fenech Pace Mikela at OPM <firstname.lastname@example.org>
I am filing a complaint regarding the bus service from Kalkara to Valletta this morning. I was on the bus stop at Ix-Xatt this morning at 8.15 with the hope of getting on the 8.30 bus to Valletta. There were already about 20 people on the bus stop, apparently still waiting for the 8 o’clock bus which never arrived. At 8.35 bus no. 213 to Mater Dei arrived (which was meant to arrive at 8.00) so everyone got on this bus and changed at Paola. At 9.00 we got on another bus from Paola but the Kalkara bus was nowhere to be seen. Both the 8.00 and 8.30 buses never arrived at Kalkara. This is not my first email to you and I think the situation is utterly disgusting when you boast that our transport service is a Sterling Service. Already 15 months have passed and the situation at Kalkara is still unreliable.